FAQ

Photo Scheduling and Process


+ What is the typical lenth of a property shoot?

This will all depend on the size of the property, but for a typical single family property plan for 1 hour. Larger properties and projects that require aerial or detailed shots, may take up to 2 hours.

+ What should I do to prepare or have the sellers prepare for the shoot?

A "Preparation Checklist" can be found HERE.

+ What is the turnaroud time on the photos?

For a standard residential property we guarantee 24 hours from completion time of shoot on all daytime packages. However, photos are often delivered within 12 hours from shoot completion. Twilight packages and properties that require extensive editing may take up to 48 hours.

+ How many photos do I get? And what if I want more than the maximum amount?

This will depend on the size of the property. Please refer to the Pricing tab to check your property's square footage and photo number. Additional photos over the maximum number can be requested for an additional charge. However, remember that when it comes to photos, less is always more. We have set the photo number guidelines as we have found these are the best amounts to showcase the property adequately and gain the best attraction on Zillow, Realtor.com, and similar sites.

+ Do I need to be present during the shoot?

We recommend that the agent be present during shoots or at least the seller, property manager, or other party. This will ensure we capture any shots the agent or seller requests and so there is an opportunity to rearrange items and ensure the property is ready to be shot. For more details, refer to the Terms and Conditions. If the agent is not present for the shoot, you are guaranteeing it is ready to be shot.

+ Will you rearrange or move things for the photos?

We would love to take the time to perfect each room and maximize it's marketing potential, however to maintain our strict scheduling we do not move, rearrange, or stage anything within the home. Unfortunately, we do not have the time or expertise to stage the property and recommend that the property be 100% ready when we arrive. This will ensure a smooth and successful shoot with a quick turn around time. The agent can certainly be present and accompany the photographer to each room and may move minor items around (ie. tissue box, trash cans).

We recommend 3-4 days notice on residential property shoots. Twilight shoots fill up quicker so advance notice on those is highly recommended. Sometimes we can accomodate same day or next day service at no additional charge but do not rely on that.

+ Are you available on weekends and holidays?

Yes, we typically offer service 7 days a week and sometimes on non-major holidays.

+ What is your cancellation policy?

There is no charge for properties cancelled 24 hours prior to the shoot. Properties cancelled within 24 hours from shoot will result in a $50 cancellation fee. Properties cancelled 2 hours from shoot or once photographer has arrived will result in the full package price being charged. More information available in the Terms and Conditions.

+ What is your weather policy?

When extreme weather or unforeseen circumstances occur the client may be given the option to reschedule for no additional charge. The weather should be evaluated several days prior to the shoot and addressed the day prior when the shoot is confirmed via email or phone. If the client chooses to proceed, please keep in mind we do not replace skies or fix photos based on the weather conditions.


Delivery, Downloading, and Payment Processes

+ How are photos delivered?

All photos are delivered electronically using Dropbox. Clients will receive a download link with all finalized photos from shoot. It is not required to have a Dropbox account, just that internet access is available.

+ I am having trouble downloading the photos. What should I do?

All photos are delivered using the Dropbox service. If you are experiencing issues, check your internet connection and follow these steps. **Also, you can follow along to this video - Play Video

  1. Locate and open the Dropbox link provided in the email from your photographer.
  2. On the Dropbox page, find the "Download" button in the top right corner of the page and click the arrow down and select "Direct Download."
  3. Once "Direct Download" is chosen, a dialog box will pop up prompting you to choose the location to save the photos. Navigate to a folder you are familiar with or simply save it on your desktop.
  4. *Depending on your operating system and computer you may have to right click on the folder and select "Extract All" once the file has finished downloading. To download and send large files electronically it is common that the files will be "zipped." Once the photos are extracted, a new folder should appear next to the original folder. This one will contain all of the full sized images.

+ How long are the photos available for download?

We maintain a photo backup and provide access to the final images for up to 60 days after the photos are delivered to the client via download link. After 60 days, we cannot guarantee the photos will be available, however if they are there will be a $25 retrieval fee if client requests another copy. It is highly recommended to download the photos immediately after receiving the final download link as this will ensure no future issues.

+ Do you accept credit cards? And what is the payment process?

Yes, we accept all major credit cards, checks, and cash. We also offer electronic bank transfers for ease.

The payment process may vary depending on your project, length of client relation, and whether you are a homeowner, agent, or contractor. Payment is typically required before photos will be released or in some instances 7 days after the photos have been delivered (this will depend on the client relationship and frequency).

+ Do you require a deposit or pre-payment?

No, we believe you should have the ability to view the photos before you submit payment. You are still responsible for the total cost but we provide the ability to review the photos and address any issues prior to submitting payment. Payment may be required before clients may download photos. New clients and specifically homeowners may be required to provide a credit card number during scheduling that could be used to process penalty or cancellation fees if the client cancels within the 24 hour window prior to the shoot.


Rights, Licenses, and Terms

For a better explanation of photo licensing, feel free to refer to this video- LICENSING EXPLAINED


+ Where can I find the terms and conditions?

The terms and conditions page may be found here- Terms and Conditions. By visiting this site or requesting service, you are acknowledging you understand and will adhere to the terms.

+ Who owns the rights to the photos?

The photographer is the exclusive copyright holder. Clients receive temporary licenses.

For real estate shoots, the agent has a license that allows the use of the photos for digital and print media for the duration of the listing. The agent does not own the photo rights and cannot under any circumstance transfer or sell the rights and photos to any other individual. Once the listing expires or is sold, you no longer have photo usage rights. You may however, continue to use the photos for personal marketing and branding as a courtesy. Refer to Terms and Conditions.

+ Another agent or individual has approached me and asked to use the photos I purchased. What should I do?

You only have a temporary license and cannot sell or transfer the photos or rights. You should inform the agent or individual that you do not have the copyrights and that they can get in touch with the photographer. The photographer may then re-license the photos or offer to reshoot the property for the new agent or individual.

+ Can the photographer re-license the photos we shoot together?

In most circumstances, yes. Commercial properties and unique projects may be exempt from that, but the photographer continues to hold the exclusive copyright and under US Copyright Law has the right to sell or grant licenses for the photos. If you prefer your photos not to be used again, please contact us and we can discuss the options.